We’re here to help. If you need extra support due to age, health, disability, or a temporary change in your circumstances, our Priority Services Register is here for you.
You can register if you:
- Are blind or partially sighted
- Are deaf or hard of hearing
- Have a disability
- Have a long-term illness
- Have a child under the age of five living at home
- Are in financial difficulty
- Have difficulty communicating
Our Priority Services ensure:
- You are given priority in emergency situations
- If your water supply is interrupted, an alternative will be supplied within twelve hours
- You receive documents in a different format, such as large print, braille, or language translation if requested
- A nominated person can manage your water bill on your behalf
- You can set up a password known only by our team, helping to prevent cold callers
- You receive help and support if you are facing financial difficulties
Need a hand?
Call us on 0333 009 5212, and our team will be happy to help you complete your application.
