We understand that our customers have individual needs and so we have developed a range of services to cater for different situations.

You can register for our priority services if you:

• Are blind or partially sighted
• Are deaf or hard of hearing
• Have a disability
• Have a long-term illness
• Have a child under the age of five living at home
• Are in financial difficulty 
• Have difficulty communicating

Contact our customer services team on 01376 312420 or email enquiries@leafwater.co.uk

Our Priority Services ensure:

• You are given priority in emergency situations
• If your water supply is interrupted, then an alternative will be supplied within twelve hours
• You receive documents in a different format (such as large reading print, braille, language translation if requested)
• A nominated person can manage your water bill on your behalf
• You can setup a password known only by our team, helping to prevent cold callers
• You receive help and support if you are facing financial difficulties