This accessibility statement applies to www.leafwater.co.uk.
It does not cover the My Account portal (myaccount.leafwater.co.uk), our MyTap app, or other websites we link to.
At Leaf Water, we are committed to helping everyone access our information and services. Our website offers tools to support different reading, language and display preferences, and our team can help if you need information in another format. We continue to review accessibility and identify opportunities to improve.
Our website includes the ReciteMe accessibility toolbar. To open it, select the accessibility icon on the right-hand side of each page, or the accessibility button in the menu at the top of each page. ReciteMe lets you:
AbilityNet has advice on making your device easier to use if you have a disability.
We recognise that some parts of the website need further improvement to support everyone’s access. Our assessment identified the following areas:
If you need information in a different format, such as an accessible PDF, large print, easy read, audio or braille, please contact us. We’ll review your request and respond within 10 working days.
You can also contact us through Relay UK using a textphone on 18001 0333 009 5212, or the Relay UK app.
Our Priority Services Register offers free additional support, including bills in alternative formats. Visit our help and advice pages to find out about this and other support available.
Your feedback helps us improve our website. If you have difficulty using a page or feature, please contact us using the details above. Tell us which page you were using and what you found difficult so we can help and review the issue.
We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. Our current assessment has identified areas where further improvements are needed, as outlined above.
Many of our documents, such as our charges schemes, codes of practice and leaflets, are published as PDFs. Some of these may not be fully accessible to screen reader software. For example, they may not be tagged or structured correctly.
We’re working to make our documents more accessible, and new documents we publish should be easier to use. If you need a document in a different format, please contact us and we’ll help.
Some features, including our live incidents map and Welcome Pack viewer, are supplied by third-party providers. These may have accessibility limitations. If you have difficulty accessing this information, please contact us so we can help. We will raise identified accessibility issues with the relevant provider.
We assessed our website using the ReciteMe Accessibility Checker on 2 November 2026. This assessment helped us identify areas for improvement. It was an automated assessment rather than a full independent accessibility audit, so it does not provide a complete assessment of accessibility.
We review accessibility as website content is added or updated and use assessment findings and customer feedback to guide improvements. We will review this statement in line with these developments and update it to reflect progress.
This statement was prepared on 12 November 2026.
