Please be aware there are some areas of the country that have Temporary Use Bans in place. Check out our drought section for more information and helpful tips on how to be more water conscious.

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Temporary Use Bans are in place

To help protect water, several water companies have introduced Temporary Use Bans (TUBs), previously called hosepipe bans. These are: Yorkshire Water, Thames Water, South East Water, and Southern Water.

Where Leaf Water customers live within the geographical area of a water company that has introduced a TUB, we have also published a TUB, as this generates water-savings that contribute to protecting water supplies for everyone in the region during this drought event.

If you’re unsure whether your property is affected, you can check if you receive your water bill from us or get in touch via our contact page.

If you wish to make a representation concerning any of these prohibitions, you can email
enquiries@leafwater.co.uk or telephone 0345 646 0680.

For the latest Government update on the ongoing dry weather, click here.

Thank you for your consideration and understanding of this dry weather event.

Please see the map below for the areas covered by TUBs.

 

Please see below for the region(s) affected by TUBs:

South East Water Region

We introduced Temporary Use Bans (TUBs) on Thursday 14th August 2025 in the Leaf Water areas supplied by South East Water.

These restrictions affect our customers in the following Developments at:

  • Beauchamp Gate, Wealdon, TN22 5QE
  • Bishops Lane, Lewes, BN8 5LB
  • Coxbridge Farm, Farnham, GU9 7AB
  • Hale Road, Waverley, GU9 9RL
  • Lenham, Maidstone, Kent, ME17 2LR
  • Mill Road, Hailsham, BN27 2FH

Legal Notice of Temporary Use Ban

Advanced Water Infrastructure Networks Limited (AWIN) trading as Leaf Water gives notice that, pursuant to sections 76 and 76A-C of the Water Industry Act 1991, the uses of water detailed below supplied by AWIN are restricted. The use of a hosepipe, including using sprinklers, dripper hoses, automatic irrigation systems and similar devices, is prohibited for the following:

  • Watering a garden
  • Cleaning a private motor-vehicle (or trailer for such a vehicle)
  • Watering plants on domestic or other non-commercial premises
  • Cleaning a private leisure boat
  • Filling or maintaining a domestic swimming or paddling pool
  • Drawing water for domestic recreational use (such as hot tubs)
  • Filling or maintaining a natural pond
  • Filling or maintaining an ornamental fountain
  • Cleaning walls, or windows, of domestic premises
  • Cleaning paths or patios
  • Cleaning other artificial outdoor surfaces

For more information and guidance on drought, click here.

You can also view our Drought Plan, Water Resources Management Plan and other key documents on our Publications page.

Water Restrictions FAQs

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Our team is here to help. Get in touch

What is a Temporary Use Ban?

A Temporary Use Ban, often referred to as a hosepipe ban, is introduced by your water company during times of drought. It helps reduce water use across the community so there’s enough to go around for essential needs.

Why are Temporary Use Bans put in place?

They are introduced to help save water in areas most affected by drought. When rainfall is lower than usual, water levels in reservoirs, rivers, and the ground can drop, and taking these steps helps make sure there’s enough water to go around for everyone.

How serious is a Temporary Use Ban?

A TUB is brought in when water levels are lower than usual, often after a dry spring or summer. It’s a precaution to make sure water supplies are protected. By following the rules, we can all help ensure there’s enough water for everyone’s essential needs.

How can I help during a Temporary Use Ban?

The best way to help is by using water wisely at home and in the garden. Every small change adds up, and together we can make a big difference to protecting local water supplies. You’ll find plenty of tips on our Water Saving page to get you started.

How do I know if a Temporary Use Ban applies to me?

To check if a Temporary Use Ban applies to you, please scroll to the top of this page to see the map of England showing affected areas. For a detailed map of your region, click the dropdown under the relevant section. If you’re unsure, you can contact us here and we’ll be happy to help.

What happens if the situation doesn’t improve?

If dry conditions continue, water companies may need to introduce additional restrictions. By using water wisely now, we can all help reduce the impact and protect supplies for everyone.

How will I know when a Temporary Use Ban has ended?

We’ll let you know as soon as the ban is lifted through local announcements, such as emails, SMS, and newspapers. Updates will also be posted on our website, so you can always check here for the latest information.

I have a non-mains water source – can I use a hosepipe from that?

Yes! You can still use a hosepipe from non-mains sources, such as rainwater collected in a water butt or water from a private borehole.

How long will a Temporary Use Ban last?

The length of a TUB depends on the weather and water levels. A TUB will continue until water resources such as reservoirs, rivers and groundwater have returned to manageable levels and our regional water supplier lifts restrictions in the area.

What is Leaf Water doing to manage drought in our areas?

We’re working closely with our suppliers to follow established guidance and make sure any restrictions are applied effectively. We’re also actively involved in discussions and planning to support recovery as quickly as possible, helping to protect water supplies for everyone in our community.

But I’m a Leaf Water customer, not a customer of these other water companies. Why do these restrictions apply to me?

We work collaboratively with the regional water companies who supply our water. During a drought event, we collectively apply restrictions to our customers to protect water supplies for everyone in the region.

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