We’re here to help. If you need extra support due to age, health, disability, or a temporary change in your circumstances, our Priority Services Register is here for you.

You can register if you:

• Are blind or partially sighted
• Are deaf or hard of hearing
• Have a disability
• Have a long-term illness
• Have a child under the age of five living at home
• Are in financial difficulty
• Have difficulty communicating

Our Priority Services ensure:

• You are given priority in emergency situations
• If your water supply is interrupted, an alternative will be supplied within twelve hours
• You receive documents in a different format, such as large print, braille, or language translation if requested
• A nominated person can manage your water bill on your behalf
• You can set up a password known only by our team, helping to prevent cold callers
• You receive help and support if you are facing financial difficulties

Need a hand?
Call us on 0333 009 5212, and our team will be happy to help you complete your application.