If your household uses more water because of a large family or a medical condition, WaterSure could help by capping your water bill at our average household charge, no matter how much water your meter records.

Could you be eligible?

To qualify, you’ll need to:

• Have a water meter

Receive one of the following benefits:

• Housing Benefit
• Income Support
• Income-based Jobseeker’s Allowance
• Working Tax Credit
• Child Tax Credit (excluding the family element only)
• State Pension Credit
• Universal Credit

And either:

Have a larger family
You have three or more children under 19 living at home and receive Child Benefit for them, or

Have a medical condition
This includes conditions such as:

• Crohn’s disease
• Ulcerative colitis
• An abdominal stoma
• Severe skin conditions, including eczema and psoriasis
• Home dialysis for renal failure*

You may also qualify for other medical conditions that require significant extra water use, with confirmation from a GP or registered medical practitioner.

*Does not apply where water costs are already covered by a health authority.

What you’ll need to apply

• Proof of your qualifying benefit
• Confirmation of the children living with you (for large family applications)
• A signed note from a GP or medical practitioner (for medical applications)

WaterSure supports essential household water use and doesn’t cover things like hosepipes, sprinklers, or filling large pools and ponds.

Need a hand?

Call us on 0333 009 5212, and our team will be happy to help you complete your application.