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FAQs

To contact our team please complete the form above.

What should I do if I have low water pressure?
It can be frustrating when your water pressure drops, but we are here to help you find out what the problem is. Please contact us and one of our friendly team will be able to assist you.
What should I do if I cannot pay my water bill?
If your circumstances have changed and you need extra support, you can find information on our financial support schemes. Visit our Priority Services page.
What should I do if my water tastes, smells or looks odd?
Delivering high quality water is our priority, but sometimes tap water can taste and smell unusual or look different. If you are experiencing issues with your water, please contact us and one of our friendly team will be able to assist you.